Returns and Exchanges

At Ametara, we are committed to providing you with high-quality products and excellent customer service. If you encounter any issues with your purchase, we offer a straightforward return and exchange policy.

30-Day Refund or Exchange Policy

If your item has any quality issues or was damaged during shipping, you can request a refund or exchange within 30 days from the date of receipt.

How to Request a Refund or Exchange:

  • Contact Us: Reach out to our customer service team at popularupapp@gmail.com to initiate your request.
  • Provide Details: Include your order number, a description of the issue, and any relevant photos to help us process your request quickly.
  • Follow Instructions: Our team will provide you with further instructions on how to return or exchange your item.

Packaging Requirements:

Ensure that the product is returned in its original condition. Please use the original packaging or similar protective materials to avoid damage during transit.

Return Shipping Costs:

We are pleased to offer free return shipping for all items, regardless of the reason for return.

Return Address:

Please contact popularupapp@gmail.com to get the return address. Please do not return your products before getting confirmation via email.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Processing times depend on the payment method:

  • Credit or Debit Card: Refunds will be sent to the card-issuing bank within 7 business days. Please contact your bank for more details.
  • PayPal: Refunds will be sent to your PayPal account within 3 business days.

About Refund Amount:

  • Orders with Promotions or Discounts: The refunded amount will reflect the adjusted price you paid. Check your order summary in your account for details.
  • Shipping Fees: Only refunded if the order is canceled before packaging.
  • Discounts, Points, Vouchers: These are one-time use only and cannot be refunded after purchase.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  • Check your bank account again.
  • Contact your credit card company; it may take time before your refund is officially posted.
  • Contact your bank; there is often some processing time before a refund is posted.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, don't hesitate to contact us at popularupapp@gmail.com.

Thank you for shopping with Ametara!