Shipment and Deliver

Welcome to Ametara! We strive to provide you with the best shopping experience. Below you will find detailed information about our order confirmation, shipping, tracking, and delivery policies.

Order Confirmation

After placing an order, you will receive a confirmation email detailing your purchased items and shipping information. Please double-check all details (country, street number, company name, unit, etc.) and contact us promptly at popularupapp@gmail.com if there are any errors.

If you do not receive a confirmation email within 24 hours, please check your spam folder before reaching out to us.

Shipping

Shipping Areas

  • ASIA: Indonesia, Japan, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, Turkey, United Arab Emirates, Vietnam, Palestinian Territories, Sri Lanka, Timor-Leste.
  • EUROPE: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
  • SOUTH AMERICA: Argentina, Brazil, Chile, Colombia, Ecuador, Peru.
  • OCEANIA: Australia, New Zealand.
  • NORTH AMERICA & CARIBBEAN: Canada, Costa Rica, Mexico, Panama, Puerto Rico, United States.

Shipping Providers

Our logistics partners include DHL, UPS, THT, FedEx, YunExpress, and Yanwen.

Processing Time

We require 1–3 business days to process your order. This includes order confirmation, packaging, and preparing your items for shipment.

Shipping Methods

  • Standard Shipping:
    Shipping Time: 6–10 business days
    Cost: $5 USD( <= 1lb ), $10( > 1lb ) | Free on orders over $50 USD
  • DHL Express Shipping:
    Shipping Time: 3–4 business days
    Cost: $19.99 USD

Delivery may take longer during peak periods or if your parcel is checked by customs. Delays of up to 5 business days may occur in special situations. While we strive to deliver your order on time, we cannot be held responsible for delays beyond our control.

Tracking

Once your order is placed, you will receive an Order Acknowledgement email. After your item ships, you will receive a Shipment Confirmation email with your order number, carrier information, and tracking numbers. Tracking becomes active within 24 hours.

Once your parcel arrives in your country, local postal services will handle final delivery. You can use the same tracking number on your local postal service’s website.

If delivery issues arise, contact your local post office first. For unresolved issues, email us at popularupapp@gmail.com.

Note: Tracking is active for 60 days. We may not be able to assist after this period.

Delivery

We take every precaution to ensure your products are not damaged during transit. If your item arrives damaged, please email us within 3 business days with a photo of the damage. If possible, record any delivery issues with the carrier upon receipt.

Change of Shipping Address

If your order is being shipped to an incorrect address, contact us immediately at popularupapp@gmail.com.

Important Notes

  • In cases of force majeure, order processing may be delayed. We will process your order as quickly as possible when conditions permit.
  • Orders will be sent to the address provided at checkout. Packages returned due to incorrect or incomplete addresses will be re-shipped at your expense.
  • If returning a product for reasons other than quality issues, you are responsible for the return shipping costs.

About Tax

There will be no additional charges once you have placed your order. In some rare cases, VAT, customs duties, or other fees may be levied by your destination country. If you have concerns, please check with your local customs office. We’re happy to